GENERAL TERMS OF USE

Published on August 10, 2026

Use of the Site https://www.masdeloulivie.com (hereinafter the “Site") implies full and unconditional acceptance of the terms and conditions of use described below. These terms and conditions of use are subject to change or amendment at any time; therefore, users of the site are encouraged to review them regularly.

This website is normally accessible to users at all times. However, the website may decide to suspend access for technical maintenance, in which case it will make every effort to notify users in advance of the dates and times of the maintenance.

The website is updated regularly by https://www.masdeloulivie.com responsible. Similarly, the Terms and Conditions of Use may be modified at any time; however, they are binding on the user, who is encouraged to review them as often as possible to stay informed.

 

1 – Owner

This website, accessible at the following address https://www.masdeloulivie.com (hereinafter the “Site") is owned by L’OULIVIE (hereinafter L’OULIVIE).

  • Legal name of the establishment: L’OULIVIE
  • Trade name: Mas de l’Oulivié
  • Headquarters address: 2100 Route d’Arles – 13520 Les Baux-de-Provence
  • SIRET: 380 324 277 00017
  • Intra-Community VAT Number: FR61380324277
  • Industry (NAF or APE code): Hotels and Similar Accommodations 5510Z
  • Legal form: Single-Member Simplified Joint-Stock Company (SASU)
  • Commercial Register: Tarascon Court Registry 380 324 277
  • Share capital: €313,000.00
  • Name of the legal representative: Emmanuel ACHARD, in his capacity as President
  • Name of the person responsible for publication: Emmanuel ACHARD, in his capacity as President
  • Name of the Data Protection Officer (DPO): Emmanuel ACHARD, in his capacity as President

To contact us:

 

2 – Design

This website is available at the following address https://www.masdeloulivie.com, is designed and developed by Diadao Productive, a limited liability company (SARL) with a capital of 100,000.00 euros, registered with the Montpellier Trade and Companies Register under number 443 748 397 00041, with an intra-Community VAT number FR34443748397, and whose registered office is located at Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France.

Diadao is a digital and marketing agency specializing in hospitality and tourism (hotels, restaurants, spas, and tourism stakeholders). The website’s creative director is Mr. Serge Bija, who is also the founder of Diadao.

To contact them:

 

3 – Web Host

The website, available at https://www.masdeloulivie.com, is hosted by o2switch, a simplified joint-stock company (SAS) with a capital of 100,000.00 euros, registered with the Clermont-Ferrand Trade and Companies Register under number510 909 807 00032, with its registered office located at Chemin des Pardiaux, 63000 Clermont-Ferrand, France.

To contact them:
Address: Chemin des Pardiaux, 63000 Clermont-Ferrand, France
Phone: 04 44 44 60 40
Website: https://www.o2switch.fr

 

4 – Website Content and Intellectual Property

The Site and its components may contain confidential information or information protected by intellectual property laws or any other applicable laws.

Unless otherwise specified, the content of the Site, its general structure, the text, images (whether animated or not), and sounds that make up the Site are the exclusive property of L’OULIVIE. Users are prohibited from copying, modifying, creating derivative works, assembling, decompiling, assigning, sublicensing, or transferring, in any manner whatsoever, any element of the Site or its Content, except for their personal use.

Any reproduction, in whole or in part, of this Site and its Content, by any means whatsoever, without the express prior authorization of L’OULIVIE is prohibited and would constitute an infringement punishable by Intellectual Property Code.

Credits

Text: Lionel Moulet – Virginie Ovessian – Olivier Octobre

Photos: Lionel Moulet, Virginie Ovessian, Olivier Octobre

Video: Alex Gauvin

 

5 – License to Use the Site’s Content

By simply accessing the Site, the user acknowledges that he or she accepts a license from L’OULIVIE to use the Site’s Content, strictly limited to the following mandatory conditions:

This license is granted on a non-exclusive and non-transferable basis. The right of use granted to the user/Internet user is personal and private: in other words, any reproduction of the site’s content on any medium whatsoever for collective or professional use even internally within the company is prohibited. The same applies to any electronic communication of this content, even on a company intranet or extranet.

The right of use includes only the authorization to view the website and its content. This use includes only the authorization to reproduce the content for storage purposes for display on a single computer screen and to make a single copy for backup or printing on paper. Any other use is subject to the express prior authorization of L’OULIVIE. Violation of these provisions subjects the offender and all responsible parties to the criminal and civil penalties provided for by French law.

 

6 – Contractual Limitations Regarding Technical Data

The Site uses the WordPress CMS (PHP, HTML, JavaScript, CSS).

The Site shall not be held liable for any property damage resulting from the use of the Site. Furthermore, users of the Site agree to access the Site using up-to-date hardware that is free of viruses and a latest-generation web browser.

The Site is hosted by a service provider, o2switch, within the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).

The goal is to provide a service that ensures the highest level of availability. The hosting provider guarantees uninterrupted service 24 hours a day, every day of the year. However, the host reserves the right to interrupt the hosting service for the shortest possible period, particularly for maintenance purposes, to improve its infrastructure, in the event of infrastructure failure, or if the services generate traffic deemed abnormal.

L’OULIVIE shall not be held liable in the event of a malfunction of the Internet, telephone lines, or computer equipment, particularly due to network congestion that prevents access to the server.

 

7 – Data Protection Act

L’OULIVIE, a company with a capital of €313,000.00, registered with the Tarascon Trade and Companies Register under number 380 324 277 00017, is responsible for processing the data collected on the Website. The person responsible for collecting this data is Emmanuel ACHARD, in his capacity as President.

The data collected and stored is hosted by the company VEGA – QUATUHORE GROUP, Simplified Joint-Stock Company (SAS), with a capital of 1 100 000,00 euros, registered with the Commercial and Corporate Registry of Rennes under the number 342 988 888 00030, whose corporate headquarters are located in CS26829 – 35068, Rennes Cedex, France.

VEGA is a company that offers PMS (Property Management System) and channel manager software for managing reservations and schedules, multichannel distribution, and an online booking engine (Reservit) tourist accommodations.

To contact them:

  • Address: 10 rue de la Sauvaie, 35500 Vitré
  • Phone: 02 99 74 36 36
  • Email: contact@quatuhore.fr
  • Website: https://www.quatuhore.fr

The user is hereby informed that, in accordance with theArticle 32 of the Data Protection Act of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: No. 2016-679)

The information provided through the forms on the Site is necessary to respond to your request and is intended for the departments responsible for handling your request for the purpose of following up on it. The data that may be collected on this Site includes: last name, first name, title, company name, mailing address, email address, landline number, and cell phone number. The information collected on this Site via the form(s) will be retained for 5 years for occasional visitors and for 5 years for L’OULIVIE customers. At the end of these periods, personal data will be deleted or anonymized.

In accordance with the provisions of the Articles 39 and 40 of the Data Protection Act of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: No. 2016-679), users have the right to access, correct, update, and delete information concerning them, which they may exercise by contacting Emmanuel ACHARD via email at emmanuelachard@masdeloulivie.com, or by mail at 2100 route d’Arles – 13520 Les Baux-de-Provence, specifying “Rights Regarding the Protection of Your Privacy" in the subject line of the email or letter and attaching a copy of a valid form of identification. The Site also provides a form that allows you to exercise your rights. Simply click on the following link: GDPR request form

You also have the right to provide instructions regarding what should happen to your data after your death.

In accordance with the provisions of theArticle 38 of the Data Protection Act of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: No. 2016-679). Users may also, for legitimate reasons, object without cause and at no cost to them to the processing of their data, as well as to the use of their data for marketing purposes.

Users of the Site are required to comply with the provisions of the the Data Protection Act of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: No. 2016-679) Violation of these provisions is subject to criminal penalties. In particular, the user must refrain from collecting or misusing any personally identifiable information to which he or she has access and, more generally, from any act that could infringe upon the privacy or reputation of others.

 

8 – Data Security

The website https://www.masdeloulivie.com uses the SSL (Secure Sockets Layer) security protocol, which is the most widely used in the world. It secures and encrypts the information transmitted between L’OULIVIE and the site’s users. The key to SSL’s success is how incredibly simple it is for users.

Web browsers indicate the presence of SSL security by displaying a padlock icon and the HTTPS protocol in the URL. You can therefore send information to L’OULIVIE securely.

To ensure the security and confidentiality of personal data, the Site uses networks protected by standard measures such as firewalls, pseudonymization, encryption, and passwords.

When processing personal data, the Site takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

The information required to respond to user requests such as the user’s last name, first name, address, and email address is marked with an asterisk on the data collection forms. If the fields marked with an asterisk are left blank, L’OULIVIE will not be able to process user requests.

The subcontractor for the data storage solution:

For online booking services, user data is stored on a centralized server hosted by the service provider VEGA.

 

9 – Reservation and Payment System

When making a reservation on the Site, the browser/user may be redirected to a third-party service provider that offers a reservation and payment management solution.

When making a reservation on the Website, the browser/user is redirected to a third-party service provider that offers a reservation and payment management solution. The personal data collected is shared with INTERFACE TECHNOLOGIES and its Reservit solution, a simplified joint-stock company (SAS) with a capital of 50,000.00 euros, registered with the 415 310 655 00063 Trade and Companies Register, with its principal place of business located at Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune – France.

The data collected in collaboration with INTERFACE TECHNOLOGIES is used for reservation and customer management, for billing and payment purposes, and to conduct marketing campaigns and satisfaction surveys.

To contact them:

  • Address: Actiparc 1, Building 5 – 9001 Claude Antonetti Avenue – 13821 La Penne-sur-Huveaune, France
  • Phone: +33 (0)4 86 06 50 50
  • Email: contact@reservit.com
  • Website: https://www.reservit.com/
  • Privacy Policy: https://www.reservit.com/donnees-collectees-et-confidentialite

 

10 – Cookies

When you access the Site, a cookie may be automatically installed and temporarily stored on your browser or hard drive.

A cookie is a block of data that does not identify users but is used to record information about their browsing activity in order to facilitate their use of the Site (such as the pages viewed, the date and time of the visit, etc.). The information collected on this site will be retained for a period of 13 months. You can configure your browser to notify you of cookies and, if desired, to block them, as described at the following link https://www.cnil.fr/fr/cookies-et-autres-traceurs.

Users have the right to access, delete, and modify the personal data collected through cookies under the conditions set forth above. Users have the right to opt out of cookies by adjusting their browser settings. However, doing so will result in the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or loss of certain settings or information. For more information, please see our Cookie Policy.

The operating company invites you to visit the CNIL website at the following address: CNIL website, advice from the CNIL for managing cookies in your browser.

 

11 – Brands

Any L’OULIVIE trademarks that may appear on the Site are the exclusive property of L’OULIVIE. Any reproduction, in whole or in part, of these trademarks without the express authorization of L’OULIVIE is therefore prohibited.

 

12 – Hyperlinks & Backlinks

L’OULIVIE shall not be held liable for any hyperlinks included on this Site that direct users to other resources on the Internet. Users of the Site may not create a hyperlink to this Site without the express prior authorization of L’OULIVIE.

Subject to L’OULIVIE’s express prior authorization, the hyperlink https://www.masdeloulivie.com must be accompanied by a brief and precise description informing the user of the purpose and exact nature of L’OULIVIE’s business. The link must be visible and may appear in the “Partners" tab on your website. To obtain L’OULIVIE’s express prior consent, please contact us by email at contact@masdeloulivie.com, or by mail to 2100 Route d’Arles – 13520 Les Baux-de-Provence, specifying “Hyperlinks" in the subject line of the email or letter and including your website’s URL and the location of the link https://www.masdeloulivie.com.

 

13 – Authorization to Reproduce Content

For any information or requests to reproduce content appearing on the Site (text, graphics, illustrations, images whether animated or not and sounds), regardless of the medium, users are asked to submit their request by email to contact@masdeloulivie.com Please include “Reproduction Authorization" in the subject line and attach the portion of the content you wish to reproduce, along with the context of your request.

 

14 – Privacy & Alternative Dispute Resolution for Consumer Disputes

L’OULIVIE makes every effort to ensure that the information published on the Site is accurate and up-to-date. The information contained on the Site is not contractually binding and is subject to change without notice. L’OULIVIE reserves the right to modify the content of the Site and these Terms and Conditions of Use at any time and without notice. These changes are binding on you, and we recommend that you check the Site regularly to review the current Terms of Use. However, L’OULIVIE cannot guarantee the accuracy, precision, or completeness of the content available on the Site and encourages users to contact L’OULIVIE directly.

OULIVIE respects your privacy and is committed to protecting it. This statement is intended to inform you of our privacy policy and practices, as well as the choices you can make regarding how your information is collected online and how it is used. The website and our activities are governed by French law. In the event of a dispute arising from your use of our website, the French courts shall have exclusive jurisdiction. For more information, please see our Privacy Policy.

In accordance with the provisions of the Articles L. 612-1 et seq. of the Consumer Code, every consumer has the right to seek assistance, free of charge, from a consumer mediator to reach an amicable resolution of a dispute with a business in this specific case, with L’OULIVIE. To this end, L’OULIVIE guarantees the consumer effective access to a consumer mediation process. The procedures governing the mediation process are specified by decree of the Council of State.

The designated mediator is AVENIR CONSO.

Consumers may file a complaint :

  • either online by filling out the form provided for this purpose on the website https://www.avenir-conso.com/, along with the documents supporting his application (Art. R 614-1, item 9);
  • or by mail: AVENIR CONSO, 197 Boulevard Saint-Germain – 75007 PARIS, along with the documents supporting the request, and be sure to include your full contact information (name, address, phone number, and email address, if applicable) so that we can easily reach you.

It should be noted that mediation is a voluntary process that is not binding on either party. It does not replace traditional legal remedies should mediation fail.

Right of withdrawal:

Pursuant to the provisions of Article L 221-28 of the Consumer Code, the lodging services offered on the Site by the Hotel are not subject to the right of withdrawal. Consequently, services ordered on the Website are exclusively subject to the cancellation and modification terms set forth in these General Terms and Conditions, and the Customer may not invoke the right of withdrawal.

Bloctel Do Not Call List:

The Bloctel opt-out list allows you to register for free on an official list to indicate that you do not wish to receive telemarketing calls: https://www.bloctel.gouv.fr/

 

15 – Changes to the Site and the Terms and Conditions of Use

L’OULIVIE makes every effort to ensure that the information published on the Site is accurate and up to date. The information contained on the Site is not contractually binding, and L’OULIVIE reserves the right to modify, at any time and without notice, the content of the Site as well as these Terms and Conditions of Use. These changes are binding on you, and we recommend that you check the Site regularly to review the current Terms of Use. However, L’OULIVIE cannot guarantee the accuracy, precision, or completeness of the content available on the Site and encourages users to contact L’OULIVIE directly.

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